Frequently Asked Questions

Everything you need to know about shopping with Isla & Fraser.

What materials are used in Isla & Fraser clothing?

We pride ourselves on using premium, ethically sourced natural fibers including organic cotton, linen, and merino wool to ensure both comfort and sustainability.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while international shipping can take 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are subject to stock availability.

How do I care for my garments to ensure they last?

To maintain the quality of our natural fabrics, we recommend a gentle cold machine wash or hand wash, and laying items flat to dry in the shade.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Are your products ethically manufactured?

Absolutely. We partner exclusively with certified factories that provide fair wages, safe working conditions, and adhere to strict environmental standards.