Returns & Exchanges

At Isla & Fraser, we want you to be completely enamored with your fashion choices, which is why we offer a seamless 30-day return window for all unworn items. If your new piece isn't the perfect fit, we are here to ensure your exchange or refund is handled with the utmost care.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging, ensuring all designer tags remain attached and the garments are in their original condition.

3

Label and Post

Print your prepaid shipping label from the portal, secure it to your parcel, and drop it off at any authorized carrier location.

4

Refund Processing

Once our atelier receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing